SERVICE IP PBX

Advanced telephony services for both business and individual, Global Cloud provide personalized solutions for single branches or big call centers with geographical extensions anywhere in the world.

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OUR ADVANTAGES

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Quality and security

GLOBAL CLOUD emphasizes high security and survivability in its projects, and it requires great precision in planning and execution in order to get high quality product.

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Support

Our support team works 24/7 to provide quick and High quality response to our customers.

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Professionalism

GLOBAL CLOUD believes that every business has its own individual needs and unique way of managing their business. Therefore, GLOBAL CLOUD's design and engineers team built a dynamic system that can be customized to your business needs.

GC VOIP BACK OFFICE

GLOBAL CLOUD switchboard is accompanied by one of the most advanced back office system in the world to increase control and give full control over all parts of the switchboard
Learn more about our services below.

Dashboard

Digital summary of data and activity of the switchboard in real time, with intervention and direct control options.

ADVANCED INTERFACES

Advanced Routing and Management Interface (IVR) management and queue management.

REPORTS AND STATISTICS

Analyzes and reports for all calls in the PBX, all the activities of the beanches and representatives, and customer's request customized reports.

GC-PBX CAPABILITIES

Meet GLOBAL CLOUD PBX advanced modols capabilities.
CTI service, CTI entry for dedicated queues or multiple queues, dedicated CTI for managers and shift managers in the organization to monitor representative activity and call cannon to improve performance at sales centers.

Fax management interface

Converts fax lines to receive them in a special interface instead of the device for modern, convenient and fast manner management.

Advanced Records Interface

Customized Record per extensions, cloud archive recordings, and extract audio files in a simple, intuitive cut.

CALLBACK SERVICE

Improving the Service By providing a voice callback option, the service is offered in two ways, first registering all requests and switching to a self-controlled call key or keeping the queue in line and automatically calling when its turn arrives.

SPAM management service

Preventing telephone harassment by incoming or outgoing calls with the possibility of adding phone numbers and preventing them from connecting to company lines and the possibility of adding numbers to prevent contact from within the company.

CONFERENCE CALL AND ROOMS

Manage multi-participant calls, regardless of geographic location and time zone in the world.

Quality control services

The company offers a unique quality control service, after ending the call the system sents SMS or email with a link to a confidential quality survey and check customer satisfaction. These surveys are detailed in an advanced interface that allows filtering of results by satisfactory results, internal phone number, and customer's phone number.